[{"data":1,"prerenderedAt":276},["ShallowReactive",2],{"help-site":3,"help-article-8772469-marketplace-problemas-con-el-pago":38,"help-article-crumbs-8772469-marketplace-problemas-con-el-pago":167,"help-article-related-8772469-marketplace-problemas-con-el-pago":177,"help-seo-collections":184,"help-seo-article-8772469-marketplace-problemas-con-el-pago":275},{"id":4,"extension":5,"footer":6,"header":24,"images":30,"meta":32,"siteSeo":33,"stem":36,"__hash__":37},"site\u002Fes\u002Fsite.yml","yml",{"links":7},[8,12,16,20],{"label":9,"to":10,"icon":11},"Página de inicio","https:\u002F\u002Fwww.wited.com\u002F","i-lucide-house",{"label":13,"to":14,"icon":15},"Facebook","https:\u002F\u002Fwww.facebook.com\u002FPortalEducativoNet\u002F","i-simple-icons-facebook",{"label":17,"to":18,"icon":19},"Instagram","https:\u002F\u002Fwww.instagram.com\u002Fwitedlat\u002F","i-simple-icons-instagram",{"label":21,"to":22,"icon":23},"Youtube","https:\u002F\u002Fwww.youtube.com\u002Fc\u002FWited","i-simple-icons-youtube",{"logo":25,"logoAlt":26,"background":27,"title":28,"searchPlaceholder":29},"\u002Fimages\u002Flogo.png","Wited: Centro de ayuda","\u002Fimages\u002Fheader-bg.jpg","Centro de ayuda","Buscar artículos...",{"width":31},800,{},{"titleSuffix":26,"homeTitle":34,"homeDescription":26,"ogImage":35},"Inicio","\u002Fimages\u002Fog-default.png","es\u002Fsite","jHuBEykjG7Xgz92XdpyEYniuY-925OAy74TViQpomGE",{"id":39,"title":40,"body":41,"collection":152,"description":153,"extension":154,"intercomId":155,"meta":156,"navigation":157,"order":158,"path":159,"related":160,"seo":163,"stem":164,"updatedAt":165,"__hash__":166},"articles\u002Fes\u002Farticles\u002F8772469-marketplace-problemas-con-el-pago.md","Marketplace: Problemas con el pago",{"type":42,"value":43,"toc":144},"minimark",[44,48],[45,46],"help-text",{"align":47},"center",[49,50,53,58,62,91,95,110,114,128,132,141],"div",{"className":51},[52],"wited-help-article",[54,55,57],"h2",{"id":56},"cómo-resolver-problemas-con-el-pago","¿Cómo resolver problemas con el pago?",[59,60,61],"p",{},"Si el cobro de tu compra o suscripción es rechazado en la plataforma, realiza las siguientes comprobaciones antes de volver a intentar el pago:",[63,64,65,69,72,75],"ol",{},[66,67,68],"li",{},"Revisa los movimientos de tu banco o aplicación bancaria para confirmar que el cobro no se haya descontado.",[66,70,71],{},"Verifica que el número de tarjeta, la fecha de vencimiento y el código de seguridad (CVV) coincidan exactamente con tu plástico.",[66,73,74],{},"Comprueba que la tarjeta cuente con saldo o cupo disponible y esté habilitada para compras por internet o pagos internacionales.",[66,76,77,78,85,86,90],{},"Vuelve a ingresar a ",[79,80,84],"a",{"href":81,"rel":82},"https:\u002F\u002Fapp.wited.com",[83],"nofollow","app.wited.com"," y selecciona ",[87,88,89],"strong",{},"Pagar"," una sola vez para procesar la transacción.",[54,92,94],{"id":93},"qué-debes-tener-en-cuenta","¿Qué debes tener en cuenta?",[96,97,98,104],"ul",{},[66,99,100,103],{},[87,101,102],{},"Evita cobros duplicados:"," No presiones el botón de pago de manera reiterada mientras la pantalla se esté procesando. Si tienes dudas sobre si el cargo se realizó, consulta primero los movimientos de tu tarjeta.",[66,105,106,109],{},[87,107,108],{},"Autorizaciones bancarias:"," Algunos bancos exigen una confirmación de seguridad previa (como clave dinámica, token digital o mensaje SMS) para aprobar la compra.",[54,111,113],{"id":112},"no-te-funciona","¿No te funciona?",[96,115,116,122],{},[66,117,118,121],{},[87,119,120],{},"¿El banco descontó el dinero, pero la compra sigue pendiente?"," No vuelvas a intentar el pago. Envía el comprobante bancario a nuestro equipo para validar la transacción y habilitar el servicio.",[66,123,124,127],{},[87,125,126],{},"¿La tarjeta sigue rechazada tras verificar los datos y el saldo?"," Prueba con otro método de pago habilitado o comunícate con tu entidad bancaria para descartar bloqueos de seguridad.",[54,129,131],{"id":130},"todavía-necesitas-ayuda","¿Todavía necesitas ayuda?",[59,133,134,135,140],{},"Contacta a nuestro equipo en el canal oficial de ",[79,136,139],{"href":137,"rel":138},"https:\u002F\u002Fayuda.wited.com\u002Fes\u002Farticles\u002F8400748-comunicate-con-soporte",[83],"Soporte de Wited",".",[59,142,143],{},"Indícanos en qué paso tuviste el problema, el nombre del estudiante y el producto que intentas pagar. Si ves un mensaje de error, envíanos una captura sin datos sensibles. Nunca compartas tu contraseña ni los datos completos de tu tarjeta.",{"title":145,"searchDepth":146,"depth":146,"links":147},"",2,[148,149,150,151],{"id":56,"depth":146,"text":57},{"id":93,"depth":146,"text":94},{"id":112,"depth":146,"text":113},{"id":130,"depth":146,"text":131},"4032307-marketplace","Comunícate con nuestro equipo.","md",8772469,{},true,3,"\u002Fes\u002Farticles\u002F8772469-marketplace-problemas-con-el-pago",[161,162],"8681426-perfil-de-estudiante-guia-practica","8708853-instructivo-clases-grupales",{"title":40,"description":153},"es\u002Farticles\u002F8772469-marketplace-problemas-con-el-pago","2026-11-05T14:45:43Z","VQTNvMxisNqKo6Wl0Hi_PNWl_gwO_QoqIe7WSP5AwDs",[168,171,174],{"label":169,"to":170},"Todas las colecciones","\u002Fes\u002F",{"label":172,"to":173},"Aprende a usar Wited","\u002Fes\u002Fcollections\u002F3588073-aprende-a-usar-wited",{"label":175,"to":176},"MarketPlace","\u002Fes\u002Fcollections\u002F4032307-marketplace",[178,181],{"path":179,"title":180},"\u002Fes\u002Farticles\u002F8681426-perfil-de-estudiante-guia-practica","Perfil de estudiante: Guía práctica",{"path":182,"title":183},"\u002Fes\u002Farticles\u002F8708853-instructivo-clases-grupales","Instructivo: Clases grupales",[185,188,192,196,199,200,203,206,209,212,215,218,220,223,226,227,230,233,236,239,242,245,248,251,254,257,260,263,266,269,272],{"slug":186,"title":187,"parent":145},"11080658-aprende-mas-sobre-boost-vinci","Aprende más sobre Boost VINCI",{"slug":189,"title":190,"parent":191},"16206261-max-ai","Max AI","3588073-aprende-a-usar-wited",{"slug":193,"title":194,"parent":195},"17391427-crecer-y-aprender-en-casa","Crecer y aprender en casa","3753957-homeschool-chile",{"slug":197,"title":198,"parent":191},"19574416-talleres-en-vivo","Talleres en vivo",{"slug":191,"title":172,"parent":145},{"slug":201,"title":202,"parent":191},"3628961-pagos-y-renovaciones","Pagos y renovaciones",{"slug":204,"title":205,"parent":191},"3629035-clases-grupales","Clases grupales",{"slug":207,"title":208,"parent":191},"3629040-clases-particulares","Clases particulares",{"slug":210,"title":211,"parent":191},"3629044-contenidos-escolares","Contenidos escolares",{"slug":213,"title":214,"parent":191},"3629049-cursos","Cursos",{"slug":216,"title":217,"parent":191},"3629050-suspension-y-activacion","Suspensión y activación",{"slug":195,"title":219,"parent":145},"Homeschool Chile",{"slug":221,"title":222,"parent":195},"3753960-escolarizacion-en-casa","Escolarización en casa",{"slug":224,"title":225,"parent":195},"3753998-examenes-libres-inscripcion","Exámenes libres: Inscripción",{"slug":152,"title":175,"parent":191},{"slug":228,"title":229,"parent":191},"4053886-apoyo-psicopedagogico","Apoyo psicopedagógico",{"slug":231,"title":232,"parent":191},"4073736-perfil-del-tutor","Perfil del tutor",{"slug":234,"title":235,"parent":191},"4378601-primeros-pasos","Primeros pasos",{"slug":237,"title":238,"parent":191},"4382752-administrativo","Administrativo",{"slug":240,"title":241,"parent":191},"4382866-perfil-del-estudiante","Perfil del estudiante",{"slug":243,"title":244,"parent":191},"4823570-profe-express","Profe express",{"slug":246,"title":247,"parent":191},"4832711-evaluaciones","Evaluaciones",{"slug":249,"title":250,"parent":145},"6096580-planes-de-wited","Planes de Wited",{"slug":252,"title":253,"parent":249},"6100952-programa-homeschool","Programa homeschool",{"slug":255,"title":256,"parent":145},"6209924-canales-de-comunicacion","Canales de comunicación",{"slug":258,"title":259,"parent":145},"6827331-terminos-y-condiciones","Términos y condiciones",{"slug":261,"title":262,"parent":145},"6843933-homeschool-latam","Homeschool Latam",{"slug":264,"title":265,"parent":261},"6843934-homeschooling-colombia","Homeschooling Colombia ",{"slug":267,"title":268,"parent":261},"6843938-homeschooling-mexico","Homeschooling México",{"slug":270,"title":271,"parent":195},"7799529-examenes-libres-aplicacion","Exámenes libres: Aplicación",{"slug":273,"title":274,"parent":195},"7799530-resultados-examenes-libres","Resultados exámenes libres",{"collection":152,"updatedAt":165},1793910821613]