[{"data":1,"prerenderedAt":489},["ShallowReactive",2],{"help-site":3,"help-article-8720524-baja-de-servicio":38,"help-article-crumbs-8720524-baja-de-servicio":371,"help-article-related-8720524-baja-de-servicio":381,"help-seo-collections":397,"help-seo-article-8720524-baja-de-servicio":488},{"id":4,"extension":5,"footer":6,"header":24,"images":30,"meta":32,"siteSeo":33,"stem":36,"__hash__":37},"site\u002Fes\u002Fsite.yml","yml",{"links":7},[8,12,16,20],{"label":9,"to":10,"icon":11},"Página de inicio","https:\u002F\u002Fwww.wited.com\u002F","i-lucide-house",{"label":13,"to":14,"icon":15},"Facebook","https:\u002F\u002Fwww.facebook.com\u002FPortalEducativoNet\u002F","i-simple-icons-facebook",{"label":17,"to":18,"icon":19},"Instagram","https:\u002F\u002Fwww.instagram.com\u002Fwitedlat\u002F","i-simple-icons-instagram",{"label":21,"to":22,"icon":23},"Youtube","https:\u002F\u002Fwww.youtube.com\u002Fc\u002FWited","i-simple-icons-youtube",{"logo":25,"logoAlt":26,"background":27,"title":28,"searchPlaceholder":29},"\u002Fimages\u002Flogo.png","Wited: Centro de ayuda","\u002Fimages\u002Fheader-bg.jpg","Centro de ayuda","Buscar artículos...",{"width":31},800,{},{"titleSuffix":26,"homeTitle":34,"homeDescription":26,"ogImage":35},"Inicio","\u002Fimages\u002Fog-default.png","es\u002Fsite","jHuBEykjG7Xgz92XdpyEYniuY-925OAy74TViQpomGE",{"id":39,"title":40,"body":41,"collection":353,"description":354,"extension":355,"intercomId":356,"meta":357,"navigation":358,"order":359,"path":360,"related":361,"seo":367,"stem":368,"updatedAt":369,"__hash__":370},"articles\u002Fes\u002Farticles\u002F8720524-baja-de-servicio.md","Baja de servicio",{"type":42,"value":43,"toc":345},"minimark",[44,57,64,67,72,82,88,103,108,124,129,138,142,147,154,157,164,169,176,182,187,196,201,206,219,221,225,233,250,255,257,261,264,275,277,281,290,300,309,317,319,323,326,331,340],[45,46,48],"help-text",{"align":47},"center",[49,50,51,52,56],"p",{},"¿Quieres dar de ",[53,54,55],"strong",{},"baja tu suscripción"," y no sabes cómo hacerlo?",[58,59],"help-image",{":height":60,":size":61,":width":60,"align":47,"alt":62,"src":63},"1600","120","","\u002Fimages\u002Fhelp\u002F1096116963-max_pose2_png.webp",[65,66],"hr",{},[68,69,71],"h2",{"id":70},"cómo-suspendo-mi-servicio","✅ ¿Cómo suspendo mi servicio?",[45,73,75],{"align":74},"justify",[49,76,77,78,81],{},"Para dar de baja el servicio debes ingresar desde un ",[53,79,80],{},"ordenador o computador"," al perfil de tutor 👇",[49,83,84,85],{},"▶️ ",[53,86,87],{},"Paso 1",[49,89,90,91,98,99,102],{},"Desde el ",[53,92,93],{},[94,95,97],"a",{"href":96},"\u002Fes\u002Farticles\u002F8678011-como-ingresar-al-perfil-de-tutor","perfil de tutor"," haz clic en \"",[53,100,101],{},"Gestión de Usuarios","\":",[58,104],{":height":105,":size":106,":width":60,"align":47,"alt":62,"src":107},"798","600","\u002Fimages\u002Fhelp\u002F1598235374-gestion_usuario_actualizado.webp",[109,110,112],"help-callout",{"variant":111},"success",[49,113,114,115,118,119],{},"💡 ",[53,116,117],{},"¿No recuerdas tus datos de tutor?"," Te invitamos a revisar el siguiente artículo: ",[53,120,121],{},[94,122,123],{"href":96},"¿Cómo ingresar al perfil de tutor?",[49,125,84,126],{},[53,127,128],{},"Paso 2",[45,130,131],{"align":74},[49,132,133,134,137],{},"Ubica la sección \"",[53,135,136],{},"estudiantes","\" donde encontrarás los alumnos asociados a tu correo de registro.",[58,139],{":height":140,":size":106,":width":60,"align":47,"alt":62,"src":141},"773","\u002Fimages\u002Fhelp\u002F1598214306-gestion_usuario_estudiante_actualizacion.webp",[49,143,84,144],{},[53,145,146],{},"Paso 3",[49,148,149,150,153],{},"Identifica al ",[53,151,152],{},"estudiante"," y curso que quieras dar de baja.",[58,155],{":height":140,":size":106,":width":60,"align":47,"alt":62,"src":156},"\u002Fimages\u002Fhelp\u002F1598222891-identificar_estudiante_baja.webp",[49,158,159,160,163],{},"Para este artículo y como caso práctico, nos centraremos en el perfil de ",[53,161,162],{},"Juan Pérez",".",[49,165,84,166],{},[53,167,168],{},"Paso 4",[49,170,171,172,175],{},"Haz clic en el botón \"",[53,173,174],{},"Suspender","\" ⬇️",[58,177],{":height":178,":size":179,":width":180,"align":47,"alt":62,"src":181},"662","300","566","\u002Fimages\u002Fhelp\u002F924276709-suspender_cuenta.webp",[49,183,84,184],{},[53,185,186],{},"Paso 5",[45,188,189],{"align":74},[49,190,191,192,195],{},"Confirma la suspensión del curso presionando el botón \"",[53,193,194],{},"Cancelar suscripción","\".",[58,197],{":height":198,":size":179,":width":199,"align":47,"alt":62,"src":200},"707","591","\u002Fimages\u002Fhelp\u002F1598233138-boton_cancelar_suscripcion.webp",[49,202,84,203],{},[53,204,205],{},"Paso 6",[45,207,208],{"align":74},[49,209,210,211,214,215,218],{},"Con este paso, el perfil seleccionado quedará ",[53,212,213],{},"dado de baja"," en Wited. Te recomendamos revisar los siguientes puntos, donde respondemos las ",[53,216,217],{},"preguntas más frecuentes de los tutores"," al momento de cancelar su suscripción.",[65,220],{},[68,222,224],{"id":223},"puedo-seguir-ocupando-la-plataforma","✅ ¿Puedo seguir ocupando la plataforma?",[45,226,227],{"align":74},[49,228,229,230,163],{},"Si realizaste un pago antes de dar de baja la suscripción, el sistema respetará el ",[53,231,232],{},"último período abonado",[109,234,235],{"variant":111},[45,236,237],{"align":74},[49,238,114,239,242,243,246,247,163],{},[53,240,241],{},"Ejemplo práctico:"," Si al suspender la suscripción aún quedan ",[53,244,245],{},"2 meses de uso",", el estudiante podrá seguir accediendo a la plataforma ",[53,248,249],{},"hasta que finalice ese período",[58,251],{":height":252,":size":253,":width":60,"align":47,"alt":62,"src":254},"1867","150","\u002Fimages\u002Fhelp\u002F1598296048-daniel_saludando.webp",[65,256],{},[68,258,260],{"id":259},"mi-pago-es-manual-debo-realizar-estos-pasos","✅ Mi pago es manual, ¿debo realizar estos pasos?",[49,262,263],{},"Sí, es importante dar de baja la suscripción si el estudiante no seguirá usando la plataforma.",[109,265,266],{"variant":111},[45,267,268],{"align":74},[49,269,270,271,274],{},"💡 Si bien no se generarán cobros si el pago es manual, ",[53,272,273],{},"recomendamos suspender igualmente la suscripción"," para evitar confusiones o registros activos innecesarios.",[65,276],{},[68,278,280],{"id":279},"hay-devolución-de-dinero","✅ ¿Hay devolución de dinero?",[45,282,283],{"align":74},[49,284,285,286,289],{},"Si el cobro en la tarjeta asociada a Wited se realizó 🚨 ",[53,287,288],{},"antes de la fecha en que se suspendió el servicio",", NO corresponde reembolso.",[109,291,292],{"variant":111},[45,293,294],{"align":74},[49,295,296,297,163],{},"⚠️ Recuerda que es responsabilidad de cada usuario estar atento a sus fechas de pago y ",[53,298,299],{},"cancelar la suscripción antes del próximo cobro",[45,301,302],{"align":74},[49,303,304,305,308],{},"Si el cobro se realizó ",[53,306,307],{},"después de haber suspendido la suscripción",", por favor contacta a nuestro equipo de soporte 👇",[310,311,314],"help-button",{"align":47,"href":312,"variant":313},"\u002Fes\u002Farticles\u002F8400748-comunicate-con-soporte","solid",[49,315,316],{},"Ir a soporte",[65,318],{},[68,320,322],{"id":321},"suspendí-mi-cuenta-puedo-volver-más-adelante","✅ Suspendí mi cuenta, ¿puedo volver más adelante?",[49,324,325],{},"¡Por supuesto! 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