[{"data":1,"prerenderedAt":693},["ShallowReactive",2],{"help-site":3,"help-article-8719234-instructivo-renueva-tu-plan":38,"help-article-crumbs-8719234-instructivo-renueva-tu-plan":576,"help-article-related-8719234-instructivo-renueva-tu-plan":586,"help-seo-collections":601,"help-seo-article-8719234-instructivo-renueva-tu-plan":692},{"id":4,"extension":5,"footer":6,"header":24,"images":30,"meta":32,"siteSeo":33,"stem":36,"__hash__":37},"site\u002Fes\u002Fsite.yml","yml",{"links":7},[8,12,16,20],{"label":9,"to":10,"icon":11},"Página de inicio","https:\u002F\u002Fwww.wited.com\u002F","i-lucide-house",{"label":13,"to":14,"icon":15},"Facebook","https:\u002F\u002Fwww.facebook.com\u002FPortalEducativoNet\u002F","i-simple-icons-facebook",{"label":17,"to":18,"icon":19},"Instagram","https:\u002F\u002Fwww.instagram.com\u002Fwitedlat\u002F","i-simple-icons-instagram",{"label":21,"to":22,"icon":23},"Youtube","https:\u002F\u002Fwww.youtube.com\u002Fc\u002FWited","i-simple-icons-youtube",{"logo":25,"logoAlt":26,"background":27,"title":28,"searchPlaceholder":29},"\u002Fimages\u002Flogo.png","Wited: Centro de ayuda","\u002Fimages\u002Fheader-bg.jpg","Centro de ayuda","Buscar artículos...",{"width":31},800,{},{"titleSuffix":26,"homeTitle":34,"homeDescription":26,"ogImage":35},"Inicio","\u002Fimages\u002Fog-default.png","es\u002Fsite","jHuBEykjG7Xgz92XdpyEYniuY-925OAy74TViQpomGE",{"id":39,"title":40,"body":41,"collection":559,"description":560,"extension":561,"intercomId":562,"meta":563,"navigation":564,"order":546,"path":565,"related":566,"seo":572,"stem":573,"updatedAt":574,"__hash__":575},"articles\u002Fes\u002Farticles\u002F8719234-instructivo-renueva-tu-plan.md","Instructivo: Renueva tu plan",{"type":42,"value":43,"toc":545},"minimark",[44,56,63,66,71,78,84,99,105,111,113,117,124,130,137,143,150,156,159,164,167,170,173,176,179,182,189,194,199,202,210,212,216,219,222,236,243,249,252,258,264,274,276,280,283,305,312,318,320,324,327,357,366,372,374,378,381,400,405,412,414,418,421,438,443,447,449,453,458,461,467,470,472,476,487,493,500,502,506,517,525,531,533,537,540],[45,46,48],"help-text",{"align":47},"center",[49,50,51,55],"p",{},[52,53,54],"strong",{},"¿Deseas renovar tu plan?"," Cada programa cuenta con su particularidad a la hora del pago. Acá te enseñaremos qué hacer en cada da caso.",[57,58],"help-image",{":height":59,":size":60,":width":59,"align":47,"alt":61,"src":62},"1000","120","","\u002Fimages\u002Fhelp\u002F1095980584-max_lentes_02_png.webp",[64,65],"hr",{},[67,68,70],"h2",{"id":69},"formas-de-pago","✅ Formas de pago",[49,72,73,74,77],{},"Antes de empezar, es importante ",[52,75,76],{},"clasificar las formas de pago"," en dos grupos:",[49,79,80,81],{},"🙌 ",[52,82,83],{},"Renovación manual",[49,85,86,87,90,91,94,95,98],{},"En este grupo ingresan pagos realizados con ",[52,88,89],{},"tarjeta de débito",", ",[52,92,93],{},"transferencia"," o ",[52,96,97],{},"depósito",".",[49,100,101,102],{},"🔂 ",[52,103,104],{},"Renovación automática",[49,106,107,108,98],{},"El cobro automático está asociado al pago con ",[52,109,110],{},"tarjeta de débito (Mercado Pago) o crédito",[64,112],{},[67,114,116],{"id":115},"renovación-manual","✅ Renovación manual",[49,118,119,120,123],{},"Si tu forma de ",[52,121,122],{},"pago es manual,"," existen dos formas de renovar la suscripción a Wited 👇",[49,125,126,127],{},"▶️ ",[52,128,129],{},"Desde perfil de tutor",[49,131,132,133,136],{},"Ingresa a la cuenta de apoderado y ubica la sección \"",[52,134,135],{},"Administración","\" en el menú (Ver imagen 🟥).",[57,138],{":height":139,":size":140,":width":141,"align":47,"alt":61,"src":142},"806","600","1600","\u002Fimages\u002Fhelp\u002F923771047-gestion_de_pago_tutor.webp",[49,144,145,146,149],{},"Luego, haz clic en \"",[52,147,148],{},"Gestión de pagos","\" ⬇️",[57,151],{":height":152,":size":153,":width":154,"align":47,"alt":61,"src":155},"225","200","327","\u002Fimages\u002Fhelp\u002F1277037447-gestion_de_pago_tutor_actualizado.webp",[49,157,158],{},"La página te redireccionará a nuestro portal de renovaciones ⬇️",[57,160],{":height":161,":size":140,":width":162,"align":47,"alt":61,"src":163},"761","1408","\u002Fimages\u002Fhelp\u002F1277044029-pago_redireccion.webp",[49,165,166],{},"¿Qué información nos entrega el sistema? 🤔",[57,168],{":height":161,":size":140,":width":162,"align":47,"alt":61,"src":169},"\u002Fimages\u002Fhelp\u002F1277046531-informacion_pago_renovacion.webp",[49,171,172],{},"Vamos con el detalle 👇",[49,174,175],{},"🟦 Nombre del alumno a quien deseas renovar su plan escolar.",[49,177,178],{},"🟩 Métodos de pago disponibles para renovar tu plan escolar.",[49,180,181],{},"🟥 Detalles del pago: Valor, plan y botón de pago. Además, incluye los términos y condiciones.",[49,183,184,185,188],{},"Para finalizar el proceso solo haz clic \"",[52,186,187],{},"Ir a pagar","\" 👇",[57,190],{":height":191,":size":153,":width":192,"align":47,"alt":61,"src":193},"382","392","\u002Fimages\u002Fhelp\u002F1277051743-boton_ir_a_pagar.webp",[49,195,126,196],{},[52,197,198],{},"Desde link de pago",[49,200,201],{},"Este procedimiento es más directo. Solo necesitas ingresar al link de pago con tu correo de registro 👇",[203,204,207],"help-button",{"align":47,"href":205,"variant":206},"https:\u002F\u002Fclass.wited.com\u002Fpagos","solid",[49,208,209],{},"Renovar mi plan",[64,211],{},[67,213,215],{"id":214},"pagos-con-transferencias","✅ Pagos con transferencias",[49,217,218],{},"Para pagos con transferencias solicita la cuenta bancaria en nuestros canales de comunicación. Los pasos a seguir son ⬇️",[49,220,221],{},"1- Realizar transferencia",[49,223,224,225,235],{},"2- Ingresa a gestión de pagos desde tu perfil de tutor o bien desde el link de pagos ",[226,227,231,232],"a",{"href":228,"rel":229},"https:\u002F\u002Fpagos.wited.com\u002Frenueva",[230],"nofollow","(",[52,233,234],{},"haz clic aquí",").",[49,237,238,239,242],{},"3- Selecciona el método de pago \"",[52,240,241],{},"Transferencia bancaria","\":",[57,244],{":height":245,":size":246,":width":247,"align":47,"alt":61,"src":248},"246","350","546","\u002Fimages\u002Fhelp\u002F1277081727-opcion_transferencia_pagos.webp",[49,250,251],{},"4- Completa los datos solicitados: Comprobante de pago, RUT y nombre del tutor.",[57,253],{":height":254,":size":255,":width":256,"align":47,"alt":61,"src":257},"482","400","611","\u002Fimages\u002Fhelp\u002F1277086936-image.webp",[49,259,260,261,98],{},"Una vez validado el pago, ",[52,262,263],{},"la cuenta se habilitará inmediatamente",[265,266,268],"help-callout",{"variant":267},"success",[49,269,270,271,98],{},"💡 El plazo máximo de revisión es de ",[52,272,273],{},"24 horas hábiles",[64,275],{},[67,277,279],{"id":278},"renovación-automática","✅ Renovación automática",[49,281,282],{},"Si el pago o inscripción a la plataforma fue con tarjeta de crédito, los cobros se realizarán automáticamente. Los periodos de cobro dependerán del plan contratado ⬇️",[284,285,286,293,299],"ul",{},[287,288,289,292],"li",{},[52,290,291],{},"Mensual",": Todos los meses",[287,294,295,298],{},[52,296,297],{},"Trimestral",": Cada 3 meses",[287,300,301,304],{},[52,302,303],{},"Anual",": Cada 12 meses.",[49,306,307,308,311],{},"⚠️ Recuerda que ",[52,309,310],{},"puedes dar de baja el servicio en cualquier momento",", eliminando los cobros a tu tarjeta. Te invitamos a revisar el tutorial 👇",[203,313,315],{"align":47,"href":314,"variant":206},"\u002Fes\u002Farticles\u002F8720524-baja-de-servicio",[49,316,317],{},"Dar baja servicio",[64,319],{},[67,321,323],{"id":322},"programa-reforzamiento-escolar","✅ Programa reforzamiento escolar",[49,325,326],{},"Veamos el caso de cada plan 👇",[284,328,329,339,348],{},[287,330,331,334,335,338],{},[52,332,333],{},"Plan mensual:"," Renovación ",[52,336,337],{},"automática"," mensual.",[287,340,341,344,345,98],{},[52,342,343],{},"Plan trimestral:"," Pago cada 3 meses ",[52,346,347],{},"manual",[287,349,350,353,354,356],{},[52,351,352],{},"Plan anual",": Pago ",[52,355,347],{}," cada 12 meses.",[265,358,359],{"variant":267},[49,360,361,362,365],{},"💡 Recuerda que si el pago inicial fue con tarjeta de crédito, los ",[52,363,364],{},"cobros quedan de forma automática",", ya sea mensual, trimestral o anual.",[49,367,368,369,98],{},"⚠️ Para usuarios que no sean de Chile, cualquier tipo de pago con tarjeta (débito o crédito) quedará asociada a una ",[52,370,371],{},"renovación automática",[64,373],{},[67,375,377],{"id":376},"plan-homeschool","✅ Plan homeschool",[49,379,380],{},"¿Tienes plan basic, lite o full? Veamos cada caso 👇",[284,382,383,389,395],{},[287,384,385,388],{},[52,386,387],{},"Plan Basic",": Pago manual",[287,390,391,394],{},[52,392,393],{},"Plan Lite:"," Pago manual",[287,396,397,388],{},[52,398,399],{},"Plan Full",[265,401,402],{"variant":267},[49,403,404],{},"💡 Recuerda que si el pago inicial fue con tarjeta de crédito o débito VISA (Mercado Pago), los cobros quedan de forma automática, ya sea basic, lite o full.",[49,406,407,408,411],{},"⚠️ Para usuarios que no sean de Chile, si el pago inicial es con tarjeta de crédito, ",[52,409,410],{},"la renovación quedará asociada a un cobro automático mensual"," hasta completar las cuotas pactadas.",[64,413],{},[67,415,417],{"id":416},"plan-clases-particulares","✅ Plan clases particulares",[49,419,420],{},"Veamos el caso de cada plan.",[284,422,423,428,433],{},[287,424,425,388],{},[52,426,427],{},"Plan S",[287,429,430,388],{},[52,431,432],{},"Plan M",[287,434,435,388],{},[52,436,437],{},"Plan L",[265,439,440],{"variant":267},[49,441,442],{},"💡 Recuerda que si el pago inicial fue con tarjeta de crédito, los cobros quedan de forma automática, ya sea S, M o L.",[49,444,407,445,98],{},[52,446,410],{},[64,448],{},[67,450,452],{"id":451},"cambio-de-plan","✅ Cambio de plan",[49,454,455],{},[52,456,457],{},"¿Tienes un plan de reforzamiento y deseas actualizarlo?",[49,459,460],{},"Escríbenos para revisar tu situación actual 👇",[203,462,464],{"align":47,"href":463,"variant":206},"\u002Fes\u002Farticles\u002F8400748-comunicate-con-soporte",[49,465,466],{},"Comunícate con un asesor",[49,468,469],{},"Para programas homeschool es importante aclarar que NO se permite el cambio de planes durante el transcurso del año escolar.",[64,471],{},[67,473,475],{"id":474},"qué-ocurre-si-no-pago-mi-plan","✅ ¿Qué ocurre si no pago mi plan?",[49,477,478,479,482,483,486],{},"Al no renovar tu cuenta se ",[52,480,481],{},"bloqueará"," y ",[52,484,485],{},"no tendrás acceso a recursos escolares"," como contenidos, evaluaciones o clases.",[57,488],{":height":489,":size":490,":width":491,"align":47,"alt":61,"src":492},"203","80","201","\u002Fimages\u002Fhelp\u002F923864950-max-lagrima.webp",[49,494,495,496,499],{},"Si los pagos son de forma automática y no se realizó el pago en la fecha de cobro, el sistema seguirá intentando hasta lograrlo. En estos casos, ",[52,497,498],{},"aconsejamos dar de baja el servicio"," para evitar descuentos no deseados.",[64,501],{},[67,503,505],{"id":504},"no-quiero-seguir-pero-se-hizo-un-cobro","✅ No quiero seguir, pero se hizo un cobro",[49,507,508,509,512,513,516],{},"Para pagos automáticos, ",[52,510,511],{},"el tutor es responsable de saber sus fechas de cobro",". Por lo tanto, el compromiso del cliente es dar de baja su servicio ",[52,514,515],{},"ANTES"," del día de cobro.",[265,518,519],{"variant":267},[49,520,521,522,98],{},"💡 Si la baja de servicio es posterior al cobro, ",[52,523,524],{},"no hay derecho a devolución de dinero",[49,526,527,528,98],{},"⚠️ Vale destacar que todo tema relacionado con pagos ",[52,529,530],{},"es responsabilidad exclusiva del tutor",[64,532],{},[67,534,536],{"id":535},"dudas-y-consultas-sobre-renovación","✅ Dudas y consultas sobre renovación",[49,538,539],{},"¿Tienes dudas sobre tu plan? ¿No sabes cómo renovar? ¿Olvidaste la forma de pago? ¿O quieres saber si los cobros son automáticos? Deja tu mensaje al área de soporte para responder todas tus preguntas e inquietudes 👇",[203,541,542],{"align":47,"href":463,"variant":206},[49,543,544],{},"Comunicate con soporte",{"title":61,"searchDepth":546,"depth":546,"links":547},2,[548,549,550,551,552,553,554,555,556,557,558],{"id":69,"depth":546,"text":70},{"id":115,"depth":546,"text":116},{"id":214,"depth":546,"text":215},{"id":278,"depth":546,"text":279},{"id":322,"depth":546,"text":323},{"id":376,"depth":546,"text":377},{"id":416,"depth":546,"text":417},{"id":451,"depth":546,"text":452},{"id":474,"depth":546,"text":475},{"id":504,"depth":546,"text":505},{"id":535,"depth":546,"text":536},"3628961-pagos-y-renovaciones","Paga tus cuotas en Wited.","md",8719234,{},true,"\u002Fes\u002Farticles\u002F8719234-instructivo-renueva-tu-plan",[567,568,569,570,571],"8672819-ingreso-a-la-plataforma","8674346-pagos-y-suspension-de-servicio","8674415-perfil-de-tutor-guia-practica","8708853-instructivo-clases-grupales","8720524-baja-de-servicio",{"title":40,"description":560},"es\u002Farticles\u002F8719234-instructivo-renueva-tu-plan","2026-09-16T16:44:08Z","y6hTfvL1EPtSN1iLDTkSr9R2LFpveOFBYC-d-H1VJQ8",[577,580,583],{"label":578,"to":579},"Todas las colecciones","\u002Fes\u002F",{"label":581,"to":582},"Aprende a usar Wited","\u002Fes\u002Fcollections\u002F3588073-aprende-a-usar-wited",{"label":584,"to":585},"Pagos y renovaciones","\u002Fes\u002Fcollections\u002F3628961-pagos-y-renovaciones",[587,590,593,596,599],{"path":588,"title":589},"\u002Fes\u002Farticles\u002F8672819-ingreso-a-la-plataforma","Ingreso a la plataforma",{"path":591,"title":592},"\u002Fes\u002Farticles\u002F8674346-pagos-y-suspension-de-servicio","Pagos y suspensión de servicio",{"path":594,"title":595},"\u002Fes\u002Farticles\u002F8674415-perfil-de-tutor-guia-practica","Perfil de tutor: Guía práctica",{"path":597,"title":598},"\u002Fes\u002Farticles\u002F8708853-instructivo-clases-grupales","Instructivo: Clases grupales",{"path":314,"title":600},"Baja de servicio",[602,605,609,613,616,617,618,621,624,627,630,633,635,638,641,644,647,650,653,656,659,662,665,668,671,674,677,680,683,686,689],{"slug":603,"title":604,"parent":61},"11080658-aprende-mas-sobre-boost-vinci","Aprende más sobre Boost VINCI",{"slug":606,"title":607,"parent":608},"16206261-max-ai","Max AI","3588073-aprende-a-usar-wited",{"slug":610,"title":611,"parent":612},"17391427-crecer-y-aprender-en-casa","Crecer y aprender en casa","3753957-homeschool-chile",{"slug":614,"title":615,"parent":608},"19574416-talleres-en-vivo","Talleres en vivo",{"slug":608,"title":581,"parent":61},{"slug":559,"title":584,"parent":608},{"slug":619,"title":620,"parent":608},"3629035-clases-grupales","Clases grupales",{"slug":622,"title":623,"parent":608},"3629040-clases-particulares","Clases particulares",{"slug":625,"title":626,"parent":608},"3629044-contenidos-escolares","Contenidos escolares",{"slug":628,"title":629,"parent":608},"3629049-cursos","Cursos",{"slug":631,"title":632,"parent":608},"3629050-suspension-y-activacion","Suspensión y activación",{"slug":612,"title":634,"parent":61},"Homeschool Chile",{"slug":636,"title":637,"parent":612},"3753960-escolarizacion-en-casa","Escolarización en casa",{"slug":639,"title":640,"parent":612},"3753998-examenes-libres-inscripcion","Exámenes libres: Inscripción",{"slug":642,"title":643,"parent":608},"4032307-marketplace","MarketPlace",{"slug":645,"title":646,"parent":608},"4053886-apoyo-psicopedagogico","Apoyo psicopedagógico",{"slug":648,"title":649,"parent":608},"4073736-perfil-del-tutor","Perfil del tutor",{"slug":651,"title":652,"parent":608},"4378601-primeros-pasos","Primeros pasos",{"slug":654,"title":655,"parent":608},"4382752-administrativo","Administrativo",{"slug":657,"title":658,"parent":608},"4382866-perfil-del-estudiante","Perfil del estudiante",{"slug":660,"title":661,"parent":608},"4823570-profe-express","Profe express",{"slug":663,"title":664,"parent":608},"4832711-evaluaciones","Evaluaciones",{"slug":666,"title":667,"parent":61},"6096580-planes-de-wited","Planes de Wited",{"slug":669,"title":670,"parent":666},"6100952-programa-homeschool","Programa homeschool",{"slug":672,"title":673,"parent":61},"6209924-canales-de-comunicacion","Canales de comunicación",{"slug":675,"title":676,"parent":61},"6827331-terminos-y-condiciones","Términos y condiciones",{"slug":678,"title":679,"parent":61},"6843933-homeschool-latam","Homeschool Latam",{"slug":681,"title":682,"parent":678},"6843934-homeschooling-colombia","Homeschooling Colombia ",{"slug":684,"title":685,"parent":678},"6843938-homeschooling-mexico","Homeschooling México",{"slug":687,"title":688,"parent":612},"7799529-examenes-libres-aplicacion","Exámenes libres: Aplicación",{"slug":690,"title":691,"parent":612},"7799530-resultados-examenes-libres","Resultados exámenes libres",{"collection":559,"updatedAt":574},1793394117363]